General conditions

Terms and Conditions


Welcome to Culture Mix B.V. These terms and conditions should be accepted prior to any purchases made on this website (https://www.CultureMix B.V). The Culture Mix B.V website is operated by Culture Mix B.V , which is registered in Utrecht, Company Number 30079553, with registered offices: Lichtegaard 7, 3511KT, Utrecht, the Netherlands. 

Our customer service address is: Culture Mix B.V, Lichtegaard 7, 3511KT, Utrecht, the Netherlands.  To contact our customer department, you can contact us by:

If you are contacting us about an existing or past order, please ensure you quote your order/invoice or shipping reference.

Please review the basic rules that govern your use of the Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.


Please note that that we reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your use of our Site following any such changes constitutes your agreement to follow and be bound by these terms. We therefore encourage you to review these Terms and Conditions whenever you use this website.

For your information, these terms and conditions were last updated on the 24th November 2019.


All of the content you see and hear on CultureMix.nl (Online)website is copyrighted individually and as a collective work under applicable copyright laws, as is the coordination, arrangement and enhancement of the content.

The content of the “CultureMix.nl” website, and the site as a whole, are intended solely for the personal, non-commercial use by the users of our site. You may download, print or store selected portions of the content, provided that:

  1. You only use these materials for your own personal, non-commercial use.
  2. You do not copy or post the content on any network computer or broadcast the content in any media.
  3. You do not modify or alter the content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any content or materials is transferred to you as a result of any such activities. Culture Mix B.V reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website.

Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, re-transmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Culture Mix B.V.


All comments, feedback, postcards, suggestions, ideas, reviews and other submissions disclosed, submitted or offered to Culture Mix B.V on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site shall be and remain Culture Mix B.V ‘s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Culture Mix B.V of all worldwide rights, titles and interests. Thus, Culture Mix B.V will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Culture Mix B.V is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to any user compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

Harassment in any manner or form on the Site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including any employee of Culture Mix B.V or contractor, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organisation.


In the event one of our products is listed at an incorrect price due to typographical error or systems error, Culture Mix B.V shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If we or you cancel and you have already paid for the goods which have not yet been dispatched, you will receive a full refund within 30 days.

Delivery costs will be charged in addition to your order; such additional charges are clearly displayed where applicable and included in the ‘Grand Total’ during the check-out process. For information on Delivery charges, please see our Delivery information page.


The information of this website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase you may return it provided you meet the requirements of our Returns and Exchange Policy. Please see our Returns and Exchanges Policy page for more information.

  1. LINKS

Culture Mix B.V may occasionally choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with Culture Mix B.V , we have no control over these linked sites, all of which have separate privacy and data collection practices and their own terms of use, which are not governed by these terms or any policies of Culture Mix B.V . We have no responsibility or liability for these independent policies or actions and we are not responsible for the privacy practices or the content of such websites. These linked sites are accessed at your own risk.

You may link to our home page or any page on our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice. Culture Mix B.V does not offer any affiliate scheme.


We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.


We have done our best to display as accurately as possible the colours of the products shown on this website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Please also note that as our products are all handmade, slight variations in perceived colour or texture may occur.


By accessing and using this website, you agree that your access to and use of the “CultureMix.nl” website is subject to these Terms and Conditions, as well as all applicable laws, as governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


Culture Mix B.V may deliver notice to you by means of e-mail, a general notice on this website, or by written communication delivered by recorded mail to your address on record for your previous orders, or the current address held on this website in your account area.


The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Culture Mix B.V and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Culture Mix B.V ‘s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Culture Mix B.V without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or events for which we will not be responsible. Please see our Delivery page for further information.


We are sure you will be delighted with your purchase from Culture Mix B.V. However occasionally, we understand you may want to return or exchange items. For information on returns and exchanges please read our Returns and Exchanges Policy.

Further, under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 14 working days, beginning with the day after the day on which the item is delivered. The refund period after revocation is maximum 30 days. This applies to all of our products.

To cancel this contract, please notify customer care that you are returning your order and then pack the relevant item securely and send it to us with details of the return within 14 working days after the day of the date that the item was delivered to you. Send the parcel using any secure and traceable method such as Recorded delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid. For further information please refer to our Returns and Exchanges Policy.